Please be aware that our current stock levels are very low due to unprecedented demand. We will have a restock ready for the Christmas Market preview evening of 4th Dec, 5th & 6th December. Note our website will close on 9th December for all orders. All current orders are taking up to 10 working days to process & up to 7 working days for Royal Mail to deliver to you. THANK YOU ALL FOR YOUR CONTINUING SUPPORT & STAY SAFE x

FAQs


 

WHAT'S THE BEST WAY TO BURN ETHEL & CO. CANDLES?

Our recommended burn time is 3-4 hours.  Be sure to trim the wick to 5mm before each lighting to prevent wick curling.  Trim your wick with a simple finger pinch or by using scissors.  Always allow the melt pool to reach the edges of the jar before extinguishing.  Doing so not only allows for even burning, but prevents "tunneling" and wax from building along the sides of the jar, ensuring product quality and longevity!  

 

HOW SHOULD I EXTINGUISH MY CANDLE?

A proper wick snuffer works great.  Never attempt to extinguish a candle using water!

 

WHAT INGREDIENTS ARE IN ETHEL & CO. CANDLES?

The formula for our range of cocosoy candles is simple: 100% cocosoy wax, fragrance oil, and a cotton/paper wick.  The fine fragrance oils used in our candles are made of a blend of both naturally and synthetically developed ingredients. 

We also have a range of essential oil candles which are 100% totally natural.

 

WHAT SIZES ARE ETHEL & CO. CANDLES?

We currently offer a 30ml, 60ml 120ml, 180ml & 500ml candle (wax by volume).  30ml Dimensions: Height 46mm, Diameter 41mm.  60ml Dimensions: Height 52mm, Diameter 52mm.  120ml Dimensions: Height 63mm, Diameter 62mm.  180ml Dimensions: Height 81mm, Diameter 65mm.  500ml Dimensions: Height 84mm, Diameter 109mm

WHY COCOSOY WAX? ARE YOUR CANDLES MADE WITH 100% COCOSOY WAX?

We choose to work with cocosoy wax for a variety of reasons.  We love that it's a renewable resource and carbon neutral.  We love that it burns cooler & more cleanly - and better yet - for a longer period of time than paraffin waxes!  We love the way cocosoy wax smells mixed with a good fragrance.  And mostly, we love working with cocosoy because it's a natural and non-toxic product.  Ethel & Co. candles use 100% cocosoy wax - we do not blend with paraffin or other vegetable waxes.

 

DO YOU USE ESSENTIAL OILS IN YOUR CANDLES?

Our regular lines of cocosoy candles include fragrance oils that contain components of essential oils, but if you require straight essential oils please look at one of our 100% essential oil only candles. 

 

HOW FRAGRANT ARE ETHEL & CO. CANDLES?

Because we use natural cocosoy wax, our candles will not have the same scent throw as paraffin candles. We like that our candles are not overwhelming and can be used every day.  We find that our 180ml standard candles fill a medium-size room nicely.

 

ARE YOUR CANDLES VEGAN? DO YOU OR YOUR SUPPLIERS TEST ON ANIMALS?

Our candles and fragrances are considered vegan!  We are happy to report that neither we nor our suppliers engage in animal testing & our Chihuahua Kevin loves them xxx

 

HOW DO YOU SEND OUT YOUR CANDLES?

Within the UK we send all our products via Royal Mail, either 1st Class Signed For, or 2nd Class Signed For - dependant on your choice at checkout.  Once we receive your order, we aim to have it posted to you within 2 working days.  When your parcel is on it's way we will email you a fulfilment confirmation & on that email will be your Royal Mail Track & Trace number.  Be sure to check your inbox for this email, it may even get diverted to you junk or spam folders based on your email security settings - so be sure to check there too.  

The Track & Trace number will allow you to follow the progress of your parcel indicating when it's likely to be delivered.  However if your not at home when Royal Mail attempt delivery they should leave you a card, this card will detail which collection office you need to go to in order to collect your parcel.  Don't forget, in order for Royal Mail to release your parcel they will need a) the card they left when delivery was attempted, & b) a form of photographic I.D such as driving licence card or passport.

 

DO YOU SHIP OUTSIDE OF THE UK?

As a rule, no...  The reason being is simply the cost for you the customer!  However we are more than happy to quote you postage anywhere in the world.  Simply message us via the "Contact Us" tab, or email info@ethelandco.co.uk with the items you are interested in & we will do our very best to quote you the best postage costs for your location based on the items requested.

 

HOW TO BURN YOUR CANDLE SAFELY?

Ensuring the safe and proper use of our candles is our number one priority and we advise you follow the below steps. 
  • Never leave a burning candle unattended
  • Never burn a candle for longer than 4 hours at a time
  • Burn the candle out of reach of children and pets
  • Always leave at least 10cm between burning candles
  • Do not burn candles on or near anything that can catch fire
  • Do not place candles in a draught
  • Trim wick to about 5mm before lighting
  • Don’t burn a candle all the way down. We recommend leaving 5mm of wax in the container
  • Always snuff out the candle. Do not blow out or use water to extinguish.
  • Keep the wax pool clear and clear of matches and other debris to avoid flaring
  • Allow the jar to cool completely before handling as the surface of the jar will be hot during burning.