PLEASE NOTE - DUE TO THE BUSY FESTIVE PERIOD ALL ORDERS ARE TAKING UP TO 5 DAYS TO DISPATCH. THANK YOU FOR YOUR PATIENCE.

FAQs


WHAT'S THE BEST WAY TO BURN ETHEL & CO. CANDLES?

Our recommended burn time is 3-4 hours.  Be sure to trim the wick to 5mm before each lighting to prevent wick curling.  Trim your wick with a simple finger pinch or by using scissors.  Always allow the melt pool to reach the edges of the jar before extinguishing.  Doing so not only allows for even burning, but prevents "tunneling" and wax from building along the sides of the jar, ensuring product quality and longevity!  

 

HOW SHOULD I EXTINGUISH MY CANDLE?

A proper wick snuffer works great.  Never attempt to extinguish a candle using water!

 

WHAT INGREDIENTS ARE IN ETHEL & CO. CANDLES?

The formula for our range of cocosoy candles is simple: 100% cocosoy wax, fragrance oil, and a cotton/paper wick.  The fine fragrance oils used in our candles are made of a blend of both naturally and synthetically developed ingredients. 

 

WHAT SIZES ARE ETHEL & CO. CANDLES?

We currently offer a 120ml & 180ml candle (wax by volume).  The 120ml is 6.3cm high x 6.2cm diameter.  The 180ml is 8.1cm high x 6.5cm diameter.

 

WHY COCOSOY WAX? ARE YOUR CANDLES MADE WITH 100% COCOSOY WAX?

We choose to work with cocosoy wax for a variety of reasons.  We love that it's a renewable resource and carbon neutral.  We love that it burns cooler & more cleanly - and better yet - for a longer period of time than paraffin waxes!  We love the way cocosoy wax smells mixed with a good fragrance.  And mostly, we love working with cocosoy because it's a natural and non-toxic product.  Ethel & Co. candles use 100% cocosoy wax - we do not blend with paraffin or other vegetable waxes.

 

DO YOU USE ESSENTIAL OILS IN YOUR CANDLES?

Our line of cocosoy candles include fragrance oils that contain components of essential oils, but we do not use straight essential oils.  While we love essential oils, fragrance oils are better suited for use in candles, as the scent throw is stronger. Essential oils are volatile compounds, which makes it difficult to maintain consistency during production as they're likely to change over time.  Essential oils also tend to evaporate when they are burned because their flash point is so low.

 

HOW FRAGRANT ARE ETHEL & CO. CANDLES?

Because we use natural cocosoy wax, our candles will not have the same scent throw as paraffin candles. We like that our candles are not overwhelming and can be used every day.  We find that our 180ml standard candles fill a medium-size room nicely.

 

ARE YOUR CANDLES VEGAN? DO YOU OR YOUR SUPPLIERS TEST ON ANIMALS?

Our candles and fragrances are considered vegan!  We are happy to report that neither we nor our suppliers engage in animal testing & our Chihuahua Kevin loves them xxx

 

HOW DO YOU SEND OUT YOUR CANDLES?

Within the UK we send all our products via Royal Mail, either 1st Class Signed For, or 2nd Class Signed For - dependant on your choice at checkout.  Once we receive your order, we aim to have it posted to you within 2 working days.  When your parcel is on it's way we will email you a fulfilment confirmation & on that email will be your Royal Mail Track & Trace number.  Be sure to check your inbox for this email, it may even get diverted to you junk or spam folders based on your email security settings - so be sure to check there too.  

The Track & Trace number will allow you to follow the progress of your parcel indicating when it's likely to be delivered.  However if your not at home when Royal Mail attempt delivery they should leave you a card, this card will detail which collection office you need to go to in order to collect your parcel.  Don't forget, in order for Royal Mail to release your parcel they will need a) the card they left when delivery was attempted, & b) a form of photographic I.D such as driving licence card or passport.

 

DO YOU SHIP OUTSIDE OF THE UK?

As a rule, no...  The reason being is simply the cost for you the customer!  However we are more than happy to quote you postage anywhere in the world.  Simply message us via the "Contact Us" tab, or email info@ethelandco.co.uk with the items you are interested in & we will do our very best to quote you the best postage costs for your location based on the items requested.

 

HOW TO BURN YOUR CANDLE SAFELY?

Ensuring the safe and proper use of our candles is our number one priority and we advise you follow the below steps. 
  • Never leave a burning candle unattended
  • Never burn a candle for longer than 4 hours at a time
  • Burn the candle out of reach of children and pets
  • Always leave at least 10cm between burning candles
  • Do not burn candles on or near anything that can catch fire
  • Do not place candles in a draught
  • Trim wick to about 5mm before lighting
  • Don’t burn a candle all the way down. We recommend leaving 5mm of wax in the container
  • Always snuff out the candle. Do not blow out or use water to extinguish.
  • Keep the wax pool clear and clear of matches and other debris to avoid flaring
  • Allow the jar to cool completely before handling as the surface of the jar will be hot during burning.